Quality policy.
Focal Point SRL is committed to delivering high-quality cybersecurity learning services that meet client and learner needs, strengthen practical cyber defence capabilities, and provide measurable learning outcomes and value to client organisations.
In line with our purpose and strategic direction, we commit to:
- Understanding client and learner requirements through structured needs analysis and regular communication.
- Designing and delivering relevant, practical and evidence-based programmes, supported by realistic cyber scenarios and reliable remote learning environments.
- Meeting applicable legal, regulatory and contractual requirements, together with the requirements of ISO 9001:2015 and ISO 29993:2017.
- Ensuring that staff, trainers and subcontractors are competent, understand their responsibilities and receive appropriate support and development.
- Providing the resources needed for effective delivery, learner support and consistent service quality.
- Evaluating learning outcomes, client and learner satisfaction, complaints and process performance to identify and implement improvements.
- Continually improving the suitability, adequacy and effectiveness of our Quality Management System and learning services.
This policy provides the framework for establishing and reviewing measurable quality objectives, including client satisfaction, learner completion, timely complaint resolution and staff development. Objectives are established annually, monitored through defined indicators and reviewed during Management Review.
Top management is accountable for implementing this policy and promoting quality, accountability and continual improvement throughout the organisation. The policy is communicated, understood and applied within Focal Point SRL, made available to relevant interested parties, and reviewed at least annually and following significant changes.
Approved by: Anastasia Roussaki, CEO
Date: 26 October 2026